Privacy Policy for Morganti Call Center

Introduction

Morganti Call Center has developed the Morganti Call Center app as a complimentary service. This app is provided at no cost by Morganti GCC and is intended for use "as is".

Information We Collect

We collect the following types of personal data:

• Name: To identify you as a user.
• Phone Number: For account verification and communication purposes.
• Email Address: For account management and to provide service updates.
• Physical Address: For providing location-specific services or offers.
• Site Usage Data: To enhance user experience and improve service functionality.
• Password: To secure your account and maintain privacy.

All personal data is collected, used, and shared only with your consent or as necessary for providing the services you use. We share your data only with parties necessary for the operation of our services, such as service providers and business partners.

Data Security

We employ industry-standard security measures to protect the personal and sensitive data you provide us, ensuring its confidentiality, integrity, and availability.

Data Retention and Deletion

Personal Data is stored for the time necessary to provide the service requested by you, or stated by the purposes outlined in this policy. We adhere strictly to our data retention and deletion policy, ensuring data is not kept longer than required.

Contact and Communication

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: ahamed@morganti.com.sa
• Phone: +966507196492

Your inquiries will be addressed promptly.

Your Rights

Under the General Data Protection Regulation (GDPR) and other data protection laws, as applicable, you have the right to:

• Withdraw consent at any time.
• Object to the processing of your data.
• Access, verify, rectify, and restrict the processing of your data.
• Have your data deleted or transferred to another controller.
• Lodge complaints with the relevant regulatory authority.

Data Collection and Usage

The app collects and processes personal data only when necessary or with your consent. Below are the bases and purposes for processing:

• Consent: You have given explicit consent for one or more specific purposes.
• Contractual Necessity: Processing is necessary to fulfill a contract with you or to handle pre-contractual steps at your request.
• Legal Obligations: Processing is required to comply with a legal obligation to which we are subject.
• Public Interest or Official Authority: Processing is related to a task carried out in the public interest or in the exercise of official authority vested in us.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by us or a third party, which are balanced against your rights and freedoms.

Special Note on Direct Marketing

You may object to processing your data for direct marketing purposes at any time without justification. If objected, we will cease processing your data for these purposes.

Exercise Your Rights

To exercise these rights, please contact us using the contact information provided in this document. Requests are processed free of charge and will be addressed within one month.

Data Security

We commit to securing your data, using advanced technology and security practices to prevent data breaches and unauthorized access.

Contact Us

For inquiries about our privacy practices, data security, or other aspects of privacy, please contact us through the provided details. This information is located in the Contact section of our app and website.